My goal is to provide hands-on, meaningful Customer Experience consulting services. As a discerning consumer myself, I am passionate about enabling companies to deliver memorable experiences to their customers.
To do this, a solid strategy must be in place and employees must first be empowered with the necessary tools, knowledge and systems.
I have 30 years’ experience in marketing, research and customer experience management from a social sciences perspective:
- Qualitative research and strategy development (auto-motive, media, healthcare, services, social and retail industries)
- Start-up business consulting and mentoring services
- Customer Experience Management (strategy development and design, enabling and tracking, etc.)