Team

Liezel Jonkheid (Director): My goal is to provide hands-on, meaningful Customer Experience consulting services. As a discerning consumer myself, I am passionate about enabling companies to deliver memorable experiences to their customers.

To do this, a solid strategy must be in place and employees must first be empowered with the necessary tools, knowledge and systems.

I have 30 years’ experience in marketing, research and customer experience management from a social sciences perspective:

  • Qualitative research and strategy development (auto-motive, media, healthcare, services, social and retail industries)
  • Start-up business consulting and mentoring services
  • Customer Experience Management (strategy development and design, enabling and tracking, etc.)

Liezel Jonkheid

Director

Claire Thompson

Manager

Bianca Tshili

Team Leader

Graham Shirley

Customer Experience Interviewer

Pranushka Pillay

Customer Experience Interviewer

Branden Versfeld

Customer Experience Interviewer

Daniela de Bruyn

Customer Experience Interviewer

Ilse de Vries

Coordinator

Divhani Madadzhe

Customer Experience Interviewer